NHTSA Complaint #11578136 — 2022 FORD EXPLORER

The contact owns a 2022 Ford Explorer. The contact stated that while attempting to reverse, the vehicle failed to move, after which the contact became aware that the parking brake had failed to properly disengage. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.