NHTSA Complaint #11578041 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11578041
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	December 29, 2023
Date Filed	March 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

On December 29,2023 while driving on highway the Power Steering failed. I was unable to steer vehicle off roadway.I avoided getting killed, but very frightning.Warning lights appeared on the dash after failure , Service Power Steering now, Service Advance Trac, Terrain Mgt System Fault. Danvers Ford, Danvers, MA said the Steering gear needed to be replaced approx. $3,000 and that Ford Customer Relationship Center is unable to assist because the vehicle was outside the Recall criteria. I am horrified regarding the safety of the driver when the power system fails in real time and the cost to repair a faulty electronic steering that Ford should be responsible to repair.

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Recent Complaints for the 2012 FORD EXPLORER

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