NHTSA Complaint #11578016 — 2017 KIA NIRO

The contact owns a 2017 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the HEV warning light was illuminated. Additionally, the contact stated while driving 35-40 MPH and depressing the accelerator pedal, the vehicle failed to respond and lost motive power. The contact was able to veer to the side of the road. The contact was able to restart the vehicle, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the failure was related to the recall. The dealer informed the contact that the recall repair part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 134,000. Parts distribution disconnect.