NHTSA Complaint #11577912 — 2022 CHEVROLET EQUINOX

We purchased this used 2022 Equinox on [XXX] from Hatfield Buick / GMC in Redlands. It is still under factory warranty with mileage currently at 17,700. In mid January 2024, the vehicle was difficult starting. After it started, I drove directly to the dealer in Redlands. They kept the car for nearly two weeks before they identified the electrical problem was in the factory radio mechanism. At that time, I was told there was a supply chain issue obtaining a replacement radio from the GM FACTORY and there was no eta. I told the service advisor I NEEDED MY CAR. He suggest they pull the fuse controlling the radio until the replacement radio was received. That way I could take the car home and regain use. The only problem with this temporary fix was it affected many inside the cabin functions, most directly all sounds of turn signals, etc were silent, the back up camera no longer functioned and mostly all these disabled functions made the use of the car DANGEROUS. On March 13th I sent the general manager and service tech an email asking the status to our problem. As of today, Sunday, March 17 no word from that dealership. I need your help resolving this problem or authorize that dealer to provide a temporary replacement and keep our vehicle until the necessary part to resolve is complete. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)