NHTSA Complaint #11577376 — 2023 GENESIS GV70

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11577376
Vehicle 2023 GENESIS GV70
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I purchased a new 2023 Genesis GV70 on [XXX] from the Genesis Janesville dealership. Within 3 months of driving the car, and less than 5,000 miles on the car, the breaks started to squeak. After approximately 8,000 miles, the all audio in the car malfunctioned and has not worked properly since. Additionally, I was driving on the interstate and the E brake engaged automatically (without engaging myself) and the car immediately deaccelerated from 75 miles to 35 miles within 3 seconds. Fortunately, it was early in the morning and there was no traffic, but if there was, it would certainly be life threatening. I immediately scheduled an appointment with Genesis dealership after the incident in Waukesha and dropped it off with their service team on [XXX]. The service manager (Derek) called me after dropping the vehicle off and noted that the emergency brake also malfunctioned when he was taking the car to the technicians. The service team indicated on [XXX] that they still have not found a solution to the audio issue. They also said they simply reset the car and after a 25 mile test drive the emergency brake did not go off and therefore the car should be safe to drive. Given the car has less than 10,000 miles and is already experiencing several issues, I strongly caution anyone from buying this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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