NHTSA Complaint #11577002 — 2020 FORD ESCAPE FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11577002
Vehicle	2020 FORD ESCAPE
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 14, 2023
Date Filed	March 12, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I stopped to refuel. I turned off the engine. After filling the tank the car would not start. I contacted the service department of my dealer and they knew immediately what the problem was, a faulty purge valve. They said it is a common problem with Escapes. The service department entered my mileage as 53, 308 which was an error as the actual mileage was 33335. The dealer refused to correct this error. The repair cost me $494.00

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