NHTSA Complaint #11576934 — 2016 HONDA ODYSSEY

Our Honda Odyssey was in for regular maintenance around 70,000 miles. Our Odyssey currently has about 71,000. All maintenance has been completed by Honda of Chantilly, except two oil changes which were done at a Honda dealer in SC. Shortly after the regular maintenance the car would jerk while driving (like hitting a pot hole or a bad shift). We took the Odyssey to the dealership and had to have diagnostics run to try and identify the problem. I was told there was a service bulletin that identified the problem and there are a list of steps to address the issue. On [XXX], We started with the computer update and transmission fluid flush to see if that fixed the issue. We were going to replace the trans cap Assembly but the parts had to be ordered. After we had that service completed, we took it home ([XXX]) to wait for the Trans Cap’s to come in to have those replaced. On [XXX] the Odyssey kicked again and I contacted David Burnell our Service Advisor. He sent an estimate showing the next step is to replace the Torque converter, and the rack and pin should also be replaced. In general the Torque Converter should last around 200,000 miles and the Rack and pin should make to past 150,000. I know we’re outside the 5yr 60,000 mile warranty, but you can’t tell me these two items should go bad on a vehicle regularly maintained at a Honda dealership. Due to the kicking/ jerking of the car we felt unsafe driving it with our kids in it. We took the car to the Honda dealer to have repairs done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)