NHTSA Complaint #11698536 — 2016 HONDA ODYSSEY

Honda states they have issued a recall for : You paid for repairs to address a condition of engine misfire due to piston ring deterioration (that triggers DTCs P0301 thru P0304). e The repairs were completed or started prior to the notice date; repairs made after the notice date must be administered by a Honda dealer. o You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle. • You provide a paid invoice. However when presenting receipts from a certified Honda Dealership repair shop, Honda Corporation states that not enough detail was gathered by the Honda Dealership to reimburse for the failed pistons. Honda corporation is not honoring the recall by creating additional red tape to avoid reimbursing consumers. If I had taken this to a mechanic outside of Honda I could understand, but this is an actual certified dealership where the work was done and still it's not enough proof that merits reimbursement. I have included the initial diagnosis and then the repair work that was done that meets all of the standards in the letter. Return letter from Honda Corporation: For auditing and compliance purposes, reimbursement under this warranty extension requires that both of the following be clearly documented on the repair invoice: - A qualifying DTC (P0301–P0304) - Technician notes identifying the root cause of the misfire We spoke directly with Economy Honda Superstore, who reviewed invoice #XXX along with the hard copy and technician notes. The documentation does not include any qualifying DTCs or confirmation of oil-fouled spark plugs. We understand that Service Manager Denman provided you with a separate document indicating DTC P0303. While this confirms the presence of a misfire code, it does not include clarification of the root cause of the misfire. Without this confirmation, the repair does not meet the eligibility criteria for reimbursement under the warranty extension. As such, the repair is not reimbursable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN