NHTSA Complaint #11576802 — 2015 FORD TRANSIT

This vehicle (along with a few others) went to Preston Ford West in Randallstown, MD for recall 19S38/19V767. The recall specifically states, "RESULTING IN DRIVELINE NOISE AND VIBRATION." Once one of the other vans were picked up from the dealer, we experienced this issue at about 40mph. Our normal mechanic told us that it had a failing driveshaft. When the 3rd vehicle experience the problem (this van), I took it back to the dealer, who claimed that a bent rim was the issue. After the bent rim was fixed, I drove it & experienced the same vibrations from when it went in originally. After arguing with the staff & waiting 3 months, I am being billed for a new axle. Then our normal mechanic had to replace the wheel hub due to poor work done by the dealer. I opened a case with Ford Motor Company ([XXX]) but Ford is actually like there is nothing that they can do. I have spent almost $4k due to this recall & the Ford dealership's lack of knowledge of the products that they sell Attached is just one of the 2 Ford invoices & does not include the repair by our competent independent mechanic (any vehicles vehicles that our mechanic fixed run smoothly) Also attempted to call NHSTA with this info, but the rep was more interested in talking over me that allowed her to do nothing than helping to resolve a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)