NHTSA Complaint #11576678 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled. The message "Engine Overheating" was displayed and there was smoke coming from underneath the passenger's side of the hood. The contact was able to veer to the side of the road. The contact stated that she was able to restart the vehicle; however, the vehicle was sputtering. The vehicle was towed to the residence. The contact stated that she replaced the coolant reservoir herself, and added coolant to the vehicle; however, the coolant evaporated. The vehicle was then towed to an independent mechanic, where it was diagnosed that a coolant leak had caused damage to the timing belt, the pin, and the head gasket. The vehicle was repaired; however, the failure recurred six months later. The contact was able to pull to the side of the road and noticed that there was no coolant in the vehicle. The contact stated that she added coolant to the vehicle and drove to AutoZone, and a significant amount of coolant had poured out onto the ground. The vehicle was towed to the residence. The contact stated that the vehicle was undrivable. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.