NHTSA Complaint #11576626 — 2021 JEEP GLADIATOR

I took delivery of my 2021 Jeep Gladiator on 10/29/20. I brought the vehicle in on 12/29/22 for service (Webber Family Motor, Detroit Lakes, MN). The driver's door lock switch was inoperable. I could not lock, unlock the vehicle either with the FOB or with the key. This means that I was unable to lock my vehicle from the driver's side when leaving the vehicle AND I was unable to lock the vehicle using the switch on the driver's door panel (from the inside). This is a safety concern for a lone female. Webber Family Motor found Circuit G161 broken in the boot harness. They replaced the wire and retested. The vehicle passed. The charge out of pocket to me was $201.74. On 01/19/24, I again took the vehicle to Webber Family Motor for the same issue. They took the door panel off and found that "someone" had taped the boot harness. This someone was them in 2022. They want to charge $600 for replacement of the boot harness. My safety is at risk because I work nights and am unable to get into my vehicle and lock the door from inside. This issue has happened twice