NHTSA Complaint #11576458 — 2023 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11576458
Vehicle 2023 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

2023 Hyundai Sonata N-Line bought on [XXX]. Engine Control System failed 2 times w/in first 4 months. 1ST ENGINE INCIDENT ● [XXX] (Approximately 1:30 p.m.) ○ I was driving (1,949 miles on odometer) at an intersection when car lost power, lights on dashboard starting flashing & ignition shut off in the middle of intersection. ○ On dashboard notification stated “A possible condition with your engine control system has been detected with your 2023 Hyundai Sonata [XXX] ) on [XXX] at 1:25 p.m. A full system check is recommended to be done soon”. I also received notification via email. ○ Couldn't get appointment until [XXX] Cesar advised me they did diagnostic test & test drive & couldn’t find the problem. They made no repairs & made a notification in system of this problem. He stated that if it happens again to bring the car back. 2ND ENGINE INCIDENT ● [XXX] ○ My husband & I were driving (4,177 on odometer) & I was pulling out of a side street to make a left hand turn into a busy 4 lane street & as I drove ½ way across street my car lost all power, lights on my dashboard started flashing, ignition shut off & two cars were driving towards us about to T-bone us my driver's side. Cars braked suddenly to avoid hitting us. ○ On the dashboard of my car was a notification stating “A possible condition with your engine control system has been detected with your 2023 Hyundai Sonata [XXX] ) on [XXX] at 1:15 p.m. A full system check is recommended to be done soon”. I also received this notification via email. Dropped car off at Fontana Hyundai on [XXX]. Did diagnostic test & engine specialists inspection; couldn't find problem They said we will replace this part and hope it doesn't happen again. How do you put someone back in a car when you haven't diagnosed the problem; that's a serious safety issue, my life is endangered. Supposed to pick car up [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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