NHTSA Complaint #11576246 — 2020 RAM PROMASTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11576246
Vehicle	2020 RAM PROMASTER
Component	ELECTRICAL SYSTEM
Date of Incident	March 8, 2024
Date Filed	March 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

So this is an Amazon delivery vehicle. The driver stuck his head out the drivers side window to get a better view when backing up, as his head was out the window he hit the window switch and instead of the window going down, it malfunctioned and went up instead, catching his neck and his entire head was stuck. Concerned citizens even tried getting inside the van and helping but when they tried to press the window button DOWN, it would only go up. (The wrong way) this resulted in almost having to break/smash the window

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Other ELECTRICAL SYSTEM Complaints

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Recent Complaints for the 2020 RAM PROMASTER

#11717703 — ENGINE — February 12, 2026 — This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last...

#11717703 — LANE DEPARTURE: WARNING — February 12, 2026 — This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last...

#11717313 — BACK OVER PREVENTION — February 11, 2026 — The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the ...

#11717313 — ENGINE AND ENGINE COOLING — February 11, 2026 — The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the ...

#11716001 — BACK OVER PREVENTION — February 5, 2026 — The contact owns a 2020 Ram Promaster 1500. The contact stated that while his wife was driving at an undisclosed spee...