NHTSA Complaint #11576100 — 2019 JEEP COMPASS

The contact owns a 2019 Jeep Compass. The contact stated while driving approximately 20-30 MPH, the vehicle went into anti-theft mode and stalled in the middle of the road. The ABS warning light and other unknown warning lights were illuminated. The contact was unable to pull to the side of the road. The vehicle was towed to a parking lot. The vehicle was then towed to the dealer, where the failure could not be duplicated, and the contact was informed that the battery was low. The contact stated that the failure recurred while driving 65-75 MPH. The vehicle was towed to a second dealer, Preston Chrysler Jeep Dodge RAM of Wilmington (3807 Kirkwood Hwy, Wilmington, DE 19808), where both batteries were replaced, and the electrical system was reprogrammed. The vehicle was repaired; however, the failure recurred 12 days later. The contact was able to restart the vehicle after 10-15 minutes, and the contact drove to the residence. The vehicle was taken to a third dealer, Ourisman Chrysler Dodge Jeep Ram of Baltimore (124 North Point Blvd, Baltimore, MD 21224), where it was diagnosed and determined that the alternator needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was 127,000.