NHTSA Complaint #11575937 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that the passenger's side front door clips needed to be replaced. While having the car washed, the contact was informed that the exterior top windshield trim was extremely sharp. Additionally, the exterior trim was loose. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 50,000.