NHTSA Complaint #11575920 — 2020 CHEVROLET TRAVERSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11575920
Vehicle	2020 CHEVROLET TRAVERSE
Component	ENGINE
Date of Incident	March 3, 2024
Date Filed	March 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

After routine oil change in January 2023, rattling noise under car was noticed. Returned to dealer who stated front mounting bracket had cracked. Was informed by technician to take vehicle to muffler shop nearby to have bracket welded due to them not "doing" weld jobs there. Had both bracket and crack in front pipe repaired in June 2023 mileage 68,660. February 2024 Noise returned and steadily grew louder. On March 3, 2024 while turning onto neighborhood road, loud bang was heard then car sounded like it was roaring and was barely moving when pressing gas. Made it to driveway and at ignition cut off, gurgling fluid sound was heard. Towed to Hardy Chevrolet on Tuesday 03/05. Mileage 82,059 Still waiting on full diagnostics but front pipe has completely detached at right passenger cat. Bolts stripped out? I will not be able to pass State mandated emissions testing until repaired. This problem was recalled for the 2018, 2019 and 2021 vehicles, but for some reason not 2020 for the exact issue. The dealership wants to charge for a known safety issue. 2021 - GM Special Coverage (N222385510) 2019 - GM Front Exhaust (N212356540)

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