NHTSA Complaint #11575659 — 2017 TESLA MODEL S

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that he had opened several service tickets with the manufacturer for the recall repair. The manufacturer informed the contact twice that the update for the recall remedy software version 2023.44.30 had been performed on the vehicle; however, the contact verified that the current software installed on the vehicle was version 2022.8.10.17. The manufacturer was notified and informed the contact that they did not have a software version 2023.44.30 available for his vehicle at the time. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.