NHTSA Complaint #11575633 — 2018 HONDA PILOT

The contact owns a 2018 Honda Pilot. The contact stated that while his partner was driving at 30 MPH, the vehicle stalled without warning. Due to the failure, the vehicle was towed to a dealer and was diagnosed with a defective starter; however, the failure persisted after the starter was replaced. Upon further investigation, the contact was informed that the engine had failed due to a damaged connecting rod bearing. The manufacturer was notified of the failure and the contact was offered a payment plan to help with the cost of a new engine. Upon investigation, the contact discovered NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) which was linked to the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 102,000.