NHTSA Complaint #11575362 — 2022 TOYOTA HIGHLANDER

The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 65 MPH, he heard an abnormal sound as if there was an object trapped underneath the vehicle. The contact stated that he pulled over and saw that a section of the front bumper was trapped underneath the vehicle. The contact was able to pull the part out from underneath the vehicle. The contact drove the vehicle to a local dealer who advised that the part to complete the recall repair was not yet available. The vehicle was not repaired. The failure mileage was approximately 15,000. VIN tool confirms parts not available.