NHTSA Complaint #11575312 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated when he started the vehicle in the morning, the vehicle was idling roughly, and clouds of white smoke was coming from the exhaust pipe. The contact stated that once the vehicle had warmed up, the smoke would stop. The contact stated no warning light was illuminated. The contact stated that additionally, he would lose forward momentum and he saw that the check engine warning light was illuminated. The contact stated that he checked the vehicle and became aware that the coolant reservoir was consistently low and needed to be refilled. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2100 (Engine and Engine Cooling). The failure mileage was approximately 160,000.