NHTSA Complaint #11575305 — 2018 JEEP WRANGLER

The contact owns a 2018 Jeep Wrangler. The contact stated while at a complete stop, she noticed an abnormal overheating odor. The vehicle was taken to the dealer, where the recall repair of NHTSA Campaign Number: [XXX] (Power Train) was performed. The contact stated that after the repair, the message "Service Transmission" was displayed. Additionally, the vehicle failed to exceed 10 MPH while driving and depressing the accelerator pedal. The vehicle was driven back to the dealer, who informed the contact that the failure could be caused by a computer malfunction or a pre-existing issue. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer for repair. The vehicle was towed to a second dealer, Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471), who informed the contact that the manufacturer had advised them to replace the clutch for a second time; however, the part was not available. The vehicle was not repaired. The failure mileage was approximately 113,010. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)