NHTSA Complaint #11575226 — 2018 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11575226
Vehicle	2018 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	December 20, 2023
Date Filed	March 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Heat stopped working in Dec. Had it checked by local mechanic coolant very low but couldn’t find leak. Heat was working and no check engine light ever went on. About month later had car back for oil change and mechanic found leak, again no check engine or warning ever came on. Finally got appt at ford dealer $3000 to repair and was told would take 11 hrs. Ten days later car was supposed to be fixed. Pick up car. Next day when heat was put on there was a terrible burning rubber smell and now a very load noise which wasn’t there when vehicle was dropped off

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