NHTSA Complaint #11575039 — 2023 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11575039
Vehicle	2023 TESLA MODEL 3
Component	UNKNOWN OR OTHER
Date of Incident	November 10, 2023
Date Filed	March 2, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

The Tesla App allows the owner to transfer the App to another user for access to the vehicle. The App allows the other user to enter the vehicle and drive it. It also allow the other user to enter a credit card for the purpose of using the Tesla charging stations and purchasing Tesla products and services. However, when the other user tries to charge the vehicle (or make purchases of products and services), the credit card is not recognized. I was stranded in Lone Pine, CA in freezing temperatures because the App DOES NOT indicate that ONLY THE OWNER'S CREDIT CARD IS AUTHORIZED FOR THIS VEHICLE. I had to find out the hard way that my credit was not going to allow me to charge the vehicle. I could have been in serious trouble if I had been in the middle of nowhere.

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