NHTSA Complaint #11574949 — 2012 FORD FOCUS

The contact owns a 2012 Ford Focus. The contact stated that upon the start of the vehicle, the "Engine Malfunction, Service Now" message was displayed on the instrument panel. In addition, the "Parking Aide Malfunction Service Required" message was displayed on the instrument panel when the vehicle was shifted into reverse(R). The vehicle also stalled upon the depression of the accelerator pedal after coming to a complete stop with the check engine warning light flashing on the instrument panel. The contact took the vehicle to an independent mechanic and replaced the battery, starter, and spark plugs; however, the failure persisted. The vehicle was taken back to the independent mechanic and the contact was informed that the transmission control module (TCM) was defective. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 100,000.