NHTSA Complaint #11574877 — 2011 TOYOTA RAV4

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11574877
Vehicle	2011 TOYOTA RAV4
Component	AIR BAGS
Date of Incident	February 29, 2024
Date Filed	March 1, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I bought my RAV4 in May 2018, and it currently has just under 100,000 miles. My local mechanic says he "was kneeling on the driver's seat while reinstalling the center console after replacing the e-brake cable, when the side curtain air bags deployed!" He is frantic as this has never happened before, and his shop insurance won't cover the replacement costs. I know that insurance companies tend to "total" cars after air bags have deployed. Have you ever heard of such an incident with the recalled 2011 RAV4 air bags?

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