NHTSA Complaint #11574675 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11574675
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	February 25, 2024
Date Filed	February 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

Vehicle has 108k miles. While driving the vehicle, a knocking noise from the engine began and I immediately pulled over. Vehicle was found to be low on oil and required 3 quarts of oil to get it to acceptable level on dipstick. Knocking noise continued after adding oil. Called dealership and they stated that it could be driven in since there had not been any check engine lights or low oil pressure lights on. Dealership investigated the problem and told me that a new motor was needed, it had broken a rod. Car was 1 month and 3k miles past due for an oil change but almost all prior oil changes and routine maintenance had been on time and completed by the dealership. No oil or check engine light ever came on. There was no oil leak noted either.

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