NHTSA Complaint #11574655 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 65 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal but the vehicle continued losing motive power. The contact stated that the check engine and low oil pressure warning lights were illuminated. The contact was able to exit the highway and stopped the vehicle in a parking lot. The contact observed that white smoke was being coming from the exhaust pipe. The contact turned off and restarted the vehicle and the engine was idling rough. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the engine had failed due to the oil pump failure. The vehicle was not repaired. The manufacturer was not informed. The failure mileage was approximately 120,000. VIN tool confirms parts not available.