NHTSA Complaint #11574596 — 2023 TESLA MODEL X

The falcon doors (Model X) has sensors that either permit or prohibit safe and prompt exit of the vehicle. Due to the doors being motorized, the rear passenger presses a button to begin to open the doors. In the case where the passenger feels their safety is compromised, or due to a safety hazard where they need to leave the vehicle - both of my doors have been repaired in total, or individually eight times to no resolve. These sensors are intended to detect (using ultrasonic sensors) whether there’s something blocking the door. It will open a quarter of the way, then stop and the passenger must hold the button for several additional seconds in order to further open the doors. Not only is this sensor defect a safety hazard, but also the delay after pressing the button and holding it is increasing the time it takes to safely and promptly exit the vehicle. One final note is that passengers cannot exit the rear doors (Model X) if the vehicle loses power due to not having a physical latch release like the other Tesla models. The right falcon door had this issue prior to taking and upon delivery. The sales person informed me it was common for this issue and blamed it on the interference from nearby vehicles. Even after six or more repairs, the issues continue.