NHTSA Complaint #11574516 — 2020 FORD ECOSPORT

After only 6 months of purchasing a 2020 Ecosport and just after the manufacturer warranty expired, the Low Oil Pressure light came on while driving. The Engine lost power and made loud sounds. We had the vehicle towed to a certified mechanic who diagnosed that the engine oil was full of metal shavings and the engine was damaged beyond repair. We had to pay for an entire new motor (over $6000). We called Ford and went to a dealership and they admitted that this was a problem with this model but said they would not help as it had just gone out of warranty. Now, we received notice that there is a recall for this exact issue, (the newly replaced motor still has the same defect part.) Ford has refused to reimburse for the motor that we had to replace, stating that there is no fix yet for the defective part. I am still making payments on the car AND now paying for the replaced motor and labor. Ford has known that this was an issue for a while. **Please hold Ford accountable to make their customers WHOLE by fully reimbursing any customers who have had out of pocket expenses (whether completed at a Ford dealership or a mechanic of their choice) as a result of this issue (regardless of warranty status).