NHTSA Complaint #11574515 — 2018 RAM 2500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11574515
Vehicle 2018 RAM 2500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

when hauling my 20' enclosed trailer with a 10k lbs load my 2018 ram 2500 turbo actuator went out. my exhaust brake is inoperable due to the turbo actuator not functioning properly. the truck does not build boost as it should. there is a service bulletin for 2015 ram 2500 with 6,7 cummins in them. bulletin number [XXX]. this bulletin covers the exact part that went out on my truck while hauling. the part numbers from 2015 to 2018 model years did not change. i have attempted to reach out to ram about this issue. they state that the part is different even though the dealership says it is the same. here is a link to said defective part. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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