NHTSA Complaint #11574459 — 2018 CHRYSLER PACIFICA

On [XXX] I brought my 2018 Chrysler Pacifica to Matt Bowers for some warranty work and to check a front end creaking noise that was most prominent and unstable feeling while in reverse with the wheel turned. They performed the warranty work and notified me that the noise I was hearing was from the cv axles and that they didn't need to be replaced immediately but would need replacement if they got worse and noted that it was very low mileage for this issue. (Around 40,000 miles) The noise continued but has gotten worse lately and has felt much more unsettling in reverse so I brought it to a local mechanic to confirm it was in fact the cv axles. He confirmed the axles need to be replaced and also told me he thought there was a recall relating to cv axles on the Pacifica. I looked it up and found Safety Recall U80 / NHTSA 18V-493 front halfshaft which covers Chrysler Pacificas manufactured between 2/22/2018 to 6/11/2018 with MDH of [XXX] My Pacifica's manufacture date is June of 2018 and has a MDH of [XXX] which falls within the scope of the recall. I called the FCA recall center on [XXX] at 1-800-853-1403 and was told I wasn't covered under the recall. I have no service lights on but have cv axles that are severely prematurely worn on my vehicle which only has about 60,000 miles affecting the overall safety and performance. My vehicle falls under the listed recall and Chrysler has failed to make this issue right. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)