NHTSA Complaint #11574412 — 2019 SUBARU OUTBACK

FORWARD COLLISION AVOIDANCE: WARNINGS issue reported to NHTSA

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Complaint Details

ODI Number	11574412
Vehicle	2019 SUBARU OUTBACK
Component	FORWARD COLLISION AVOIDANCE: WARNINGS
Date of Incident	February 23, 2024
Date Filed	February 28, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I subscribe to Subaru Star Link from the time I first purchased our Outback in 2019. The system does not continuously perform correctly. I have taken our Outback to the dealer and they try to recalibrate the unit, but it does not continue to perform correctly. In March of 2023 I was in an accident and Star Link did not notify the police. When we called the police they stated that they received no notification from Star Link. On February 23, 2024 youngsters tried to break into our Outback the Police saw this incident and expressed surprise that Star Link gave them no notification. Can not manage to get Star Link to continuously work. Unit does not give traffic warnings.

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