NHTSA Complaint #11574353 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated while driving 25 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to restart the vehicle and continue driving. The vehicle was taken to the dealer, where it was diagnosed that the engine was blown due to the oil pump failure. The vehicle was repaired under warranty; however, the contact was charged a deductible fee. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were contacted for reimbursement of the deductible fee, but the manufacturer denied reimbursement. The failure mileage was approximately 58,000.