NHTSA Complaint #11573995 — 2023 HONDA ODYSSEY

I wish to express my deep concern regarding the ongoing safety issues with the car I purchased in December 2022. Since April of the following year, I have repeatedly experienced heightened noise and vibration originating from the rear wheels. Despite numerous visits to the Honda 385 dealership and their assurance that they have documented and forwarded the concerns to Honda representatives for review, resolution has remained elusive. Regrettably, after an extended period of waiting, I was informed on February 26th, 2024, that the issue has been declined. This decision is profoundly troubling, particularly considering the potential safety implications. It is evident that a new car exhibiting such significant damage to the wheels, accompanied by pronounced noise and vibration, poses a serious safety hazard, especially during highway driving conditions. The persistent nature of these issues underscores the urgency of addressing them promptly and comprehensively. As a conscientious consumer, I cannot in good faith continue to operate a vehicle that may compromise the safety of myself, passengers, and other road users. I implore Honda and the dealership to prioritize the resolution of this matter with the utmost urgency, ensuring that the vehicle is restored to a safe and reliable condition. Furthermore, I urge for a thorough reevaluation of the safety concerns raised, recognizing the paramount importance of ensuring the integrity and reliability of the vehicles entrusted to consumers. It is my sincere hope that swift action will be taken to rectify these safety issues and restore confidence in the vehicle's performance and reliability.