NHTSA Complaint #11573989 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11573989
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	February 15, 2024
Date Filed	February 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The vehicle display reads "Service Charging System" and switches into limp mode where the vehicle is prevented from driving faster than 15 mph. After leaving the van sit for a time, it drives ok. I took the van to a Chrysler dealership twice after this happened, and the dealership could not resolve the issue. After the second time this happened, the dealership contacted an engineer at Chrysler to try and resolve the problem, but they could not. Chrysler says the problem stems from the charger that is being used, but the error/limp mode occurs not after using a charger. I am concerned that the vehicle will switch over to limp mode at any time presenting a safety risk.

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