NHTSA Complaint #11573933 — 2015 KIA SEDONA

I had regular oil changes performed by Jiffy Lube when I owned the van and have most receipts. In 2022 after the vehicle kept making a whining sound, we realized that it was completely out of oil. I park in our garage and there was never an oil leak of any kind and no dash lights ever came on to indicate a problem. In May 2022 as we were on a 3 hr interstate drive, the engine began knocking. The oil was full but it wouldn't start and had to be towed home. It had 120,000 miles on it. Sims Auto took the engine apart and said it looked like the oil had never been changed because it was caramelized on the inside. I have photos of it. They said that my vehicle at 120k miles with regular maintenance and in really good condition should not have needed a new engine. Our son had this same exact issue with his Kia Optima but it was under a "warranty/recall" and he received a new engine for free. Our local Kia dealership said they were aware of the problem but my Sedona wasn't under the "warranty/recall" so I would have to pay for it. It cost me $9640 to rebuild the engine. I filed a complaint with the BBB against Kia. Kia would not respond and the case was closed. Most of the complaints on the BBB against Kia are due to faulty engine issues.