NHTSA Complaint #11573895 — 2018 MAZDA MAZDA3

The review camera for my vehicle has been unreliable since 2022, if not longer, despite being fully replaced at no cost by the dealer once while still under warrantee. I received a recall notification regarding this issue via mail in September 2023 (recall no. 60232G, NHTSA campaign no. 23V-487), but later learned the recall was initiated two months prior, in mid-July 2023. Since then, my review camera has continued to malfunction with increasing frequency and severity. Some days it doesn't work at all (screen completely black), some days it works for a few seconds at a time but otherwise does not, and some days it works but only poorly (grainy or scrolling video feed with poor visibility). It has now been more than 7 months since this recall was issued, and the status is still "recall incomplete, remedy not yet available." This is an essential safety feature, and the continued lack of action on Mazda's part is unacceptable.