NHTSA Complaint #11573883 — 2017 KIA SEDONA

Since the same year I bought my 2017 kia Sedona L which was [XXX], from Orlando Kia North, Longwood florida; I have been having an electrical safety issue. The wipers turn on by themselves front and rear and I can't turn them off. In addition to this problem I've been having for almost 5 years now, the highbeam will also at different times do the same thing, turn on by itself. My headlights have also turned off on one or two occasions as well. In around August of 2019 I first took my vehicle in with the complaint and several times afterwards. The first 2 times they couldn't duplicate the issue so nothing was done. After that they said they found a short and replaced the clock spring then after that it was a short in the multifunction switch. Neither of these replacements have resolved the issue. I believe the owner before me had the same problem and this is the reason why they traded the vehicle and Kia never fixed the problem and just resold it as is, without notifying me of the issue. Also in this time period I started noticing water getting into the rear gate. On [XXX] the grommet was replaced, I took it back again and the washer line was replaced. Til today I still have the same problem. I gave up hope with Kia after speaking to supervisors and managers, I called their headquarters spoke with Melissa Hyatt I was given a case # which I still have on file, but all she did was redirect me back to the dealership. I also filed a complaint with you (NHTSA) and still have my complaint # 11337324 within my files, but didn't receive any response. I am still paying for this vehicle and would love some assistance with my safety problems that many others seem to be dealing with as I have noticed the same complaint for this same vehicle have been submitted. Look forward to hearing from someone soon. Thank you and sorry for such the long explanation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)