NHTSA Complaint #11573710 — 2013 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11573710
Vehicle 2013 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Engine Light is flashing rapidly on my car, I am unable to drive the vehicle due to safety reasons and the vehicle started slowing down then the wheel locked up and the car cut off while driving a short distance. There is a knocking and ticking sound coming from the engine. Took the car to KIA dealership they said they couldnt fix the issue with the Engine and gave me no solution. I had to pay for a rental car and do ride shares (lyft and Uber) to get around because I was told by the Dealership Adviser that doesnt supply Loaner cars or put you in a rental until you car is serviced for the recall. My car was at the Kia Dealership for two weeks. When I picked up my car i was told by the Dealership Adviser that the Engine is going bad and it will not last very much longer in need to purchase a new one soon.

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