NHTSA Complaint #11573639 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that while his son was driving 45 MPH, there was an abnormal pop and rattling sound coming from the engine, and the vehicle lost motive power. The check engine and oil warning lights were illuminated. The vehicle was towed to an independent mechanic, who completed a diagnostic test, and retrieved unknown fault codes, and referred the contact to the dealer. The vehicle was towed to the local dealer, where it was diagnosed that the engine oil pump tensioner disintegrated and sent sharp metal fragments through the engine. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 104,000.