NHTSA Complaint #11573570 — 2018 TOYOTA SIENNA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11573570
Vehicle	2018 TOYOTA SIENNA
Component	ELECTRICAL SYSTEM
Date of Incident	February 19, 2024
Date Filed	February 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I am an owner of a 2018 Toyota Sienna LE. The Vehicle has an issue with the safety connect system. Dealer first states that the cause is the data handling being off, called Toyota turned it on and waited for a few days and still did not work. Called Dealer to make an appointment for service, dealer advised that they reset the DCM twice and to wait 24-48 hours to see if it works. It still does not work. No lights present on the overheard place where the SOS Safety connect Button is located.

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