NHTSA Complaint #11573515 — 2017 HYUNDAI SONATA

My 2017 Hyundai Sonata is burning oil. Originally when we realized that our engine was burning oil we were told that we need to get an oil change, which we did. Come back 1000 miles later, we came back and the engine was missing a lot of oil. They topped it off. We came back another 1000 miles later and we again had receding oil levels. They told us they are cleaning the engine. 500 miles later, on Sunday [XXX] our spark plugs blew. We got our car towed to the dealer, Spitzer Hyundai of Cleveland. Spitzer Hyundai is procrastinating and making stories. Each time we do what they ask, they want additional tests done to confirm the engine is burning oil. One of the employees told us at the beginning: we know and you know the engine is burning oil, but Hyundai needs to confirm that. Now the dealership is asking us to drive another 1000 miles again. The problem is that the spark plugs are shot and need to be replaced. They only need to be replaced because of the faulty engine. They want us to pay $700 to replace the spark plugs when it might fail again in another 100 miles. Meanwhile we have car rental expenses plus other expenses and a headache dealing with the company Hyundai and the dealership Spitzer Hyundai. every time I drove those 1000 miles i was always worried that the engine would stop working if the oil would burn out. My local mechanic is the one who diagnosed my engine to burn oil, and he said not to replace the spark plugs, because it will fail once again. Even if they approve the engine replacement they will probably want to charge us $700 for the cost to "take apart the engine and send pictures to Hyundai". The engine light has been constantly going on about every 1000 miles or so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)