NHTSA Complaint #11573222 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11573222
Vehicle 2017 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

[XXX], traveling for the holidays, my 2017 Kia Sorento broke down. All dash lights came on, black smoke out exhaust. Only issue I had prior to this breakdown was excess oil use. $150 tow to Bengston Tire & Service in Salina, KS. They diagnosed cylinder misfires, spark-plug disintegration & recommended to take it to a Kia Dealership to be looked at, as they said it likely required an entire engine replacement. After a $440 tow, it was looked at by the Kia Dealership of Manhattan, KS, who ultimately did state that my vehicle would require a $7k engine replacement. The said I did not qualify for the 10 year/100k warranty since I was a 2nd owner. Since I still owed on my loan, I decided it was not worth putting the time/funds to fix. I had it towed home for $800. After searching online for hours with my VIN to search recalls, my Sorento did not show up in any recalls, class action suites, etc. During all of this I had to rent a car, which in total from [XXX], when I purchased a new vehicle, I spent $1,530 in total rental fees. It wasn't until I was researching that I found out about the KSDS sensor that many other Kia owners were having installed to assist in the prevention of a situation that my Kia had put me in 12/2023. Kia had never sent me any information on this and the Kia dealership never told me about this, nor offered to help in ANY way with another vehicle that likely should be added to the engine failure recall, as all my symptoms fit the bill. Oakes Kia of Kansas City, MO also told me previously that the excess engine oil consumption was normal, and just part of having a GDI Engine. I sold my Kia for $5k to a buyer who could fix it up. The KBB value of my Sorento was $14,000, as besides the engine failure the rest of the vehicle was in amazing condition with no other issues. I have lost a significant amount of money with this loss that I believe could've been easily prevented or at least better prevented by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

Related Complaints for the 2017 KIA SORENTO

Other ENGINE Complaints

#11719501 I was driving everithing was normal but suddenly the light of the Engine was on and the car lost power and the engine...
#11717526 oil light in past week would come on for short time then go out, i brought to kia cape coral, fl. see video attached ...
#11716788 Going down the interstate on 2/7/26, 56 miles from home and my Kia lost power, no lights or warning, loud bang from t...
#11716474 To Whom It May Concern, I am the owner of a 2017 Kia Sorento and have recently experienced excessive oil consumption ...
#11714875 This uses oil. It takes 16 ounces or more every 400 miles.

Recent Complaints for the 2017 KIA SORENTO

#11719501 ELECTRICAL SYSTEM I was driving everithing was normal but suddenly the light of the Engine was on and the car lost power and the engine...
#11719501 FUEL/PROPULSION SYSTEM I was driving everithing was normal but suddenly the light of the Engine was on and the car lost power and the engine...
#11715110 ENGINE AND ENGINE COOLING The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, the low engine oil pressure war...
#11712178 ENGINE AND ENGINE COOLING The contact owns a 2017 Kia Sorento. The contact stated that while coasting to a stop light, the check engine and tra...
#11710807 UNKNOWN OR OTHER I am writing to formally express my concern regarding the paint on my 2017 Kia, which has begun peeling and coming of...
Check any vehicle history by VIN - Free vehicle history report