NHTSA Complaint #11573189 — 2016 KIA SORENTO

The engine of the vehicle and other parts had a problem which had caused the vehicle to not accelerate fast enough. It also made the car shake when it was stopped. The component that is malfunctioning is available for inspection. If the car does not accelerate on the road, then it can cause a crash which can lead to injuries or even death. Especially if the car has to turn left and other cars are incoming, it can lead to serious issues if the car does not go fast enough. It can lead to injuries to the driver and the passengers. The vehicle was initially put for inspection to the manufacturer in Lou Sobh Kia, "fixed", and then was given back in a condition where the effects stated above continued to occur. We then took the vehicle back to the manufacturer where they further reviewed the car. They reviewed it again and did not tell us enough information about the issues going on with the car. Since we did not think they were reviewing the car properly, we took it Rick Case Kia where they were able to spot out the engine problem. It was also reviewed by a Korean service center and Good Year where they both told us that it was an engine and timing belt/chain problem, whereas Lou Sobh Kia weren't able to properly capture the issue. Both the engine light and oil light were on which is why we took it to Kia Lou Sobh, and they first appeared around October-November 2023.