NHTSA Complaint #11573174 — 2021 FORD ESCAPE HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11573174
Vehicle	2021 FORD ESCAPE HYBRID
Component	STRUCTURE:BODY
Date of Incident	February 21, 2024
Date Filed	February 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I reported a known critical safety issue regarding my 2021 Ford Escape Hybrid to Ford Motor Company and the dealer on 2/21/2024. I requested they repair this widespread issue to them requesting a free repair but they refused. This defect is also documented in Ford Service Bulletin SSM-50150. The issue is that there is a potential defect in the front door weld, which may cause the door to unexpectedly open while the vehicle is in motion, posing a significant safety risk to the driver, passengers, and other road users. My door pops and creaks and squeals every time the door is opened and the hinge seizes up. This is an operational as well as a safety issue, and the door has been reported in other cases to come open unexpectedly as there is a defect in the weld on the hinge of the driver door.

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