NHTSA Complaint #11573158 — 2019 FORD EXPLORER

My wrench light came on in my 2019 Ford Explorer with 2.3L engine last week. It caused my vehicle to have lack of acceleration during launch and shudder while driving. When my son and I took off from a stop, it was very slow when crossing traffic. Made appointment with Ford dealership to have it looked at the next morning. After car was parked and restarted, wrench light went off. Kept appointment and told them a mechanic friend said it sounded like the torque converter (which my mother who has a 2019 Ford Edge just had replaced the week before!). Explained this to the dealership, they said it didn't sound like that was it. 4 wheel drive module was corrupt so they updated it and told me I may need a new transmission in the near future. Today, my light came on again while taking my son to school and caused lack of acceleration while pulling onto the highway and I took it to the dealership while it was lit up. Codes P0767 and P2704 showed and they told me it was I needed a new transmission due to my torque converter failing. I checked into it and Customer Satisfaction Program 20N07 does not include my car even though it is doing the exact same thing and was assembled in Chicago in January 2019 (timeframe of the program and location). I just don't understand how my car doesn't fall under that program when it is DOING THE EXACT SAME THING with only 67,200 miles on it. This is a serious safety concern. So thankful that there was not heavy traffic when I pulled onto the highway.