NHTSA Complaint #11572887 — 2016 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11572887
Vehicle	2016 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	January 24, 2024
Date Filed	February 20, 2024
Mileage	94,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The contact owns a 2016 Chevrolet Equinox. The contact stated that while her son was driving approximately 20 MPH, the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed that the engine had failed due to extremely low engine oil. The contact was informed that the engine oil was four quarts low. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the regularly scheduled oil changes were always performed on the vehicle and that the engine had experienced excessive oil consumption. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The contact stated this could have been a VERY serious problem had the engine failed while her son was on the freeway traveling 70 MPH instead of only driving 20MPH. The contact had the engine rebuilt for over $8,000 and GM offered me a "Goodwill offering" of a little over $400, but contact declined the offer.

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