NHTSA Complaint #11572884 — 2023 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11572884
Vehicle 2023 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.

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