NHTSA Complaint #11572738 — 2020 AUDI Q5 E
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11572738 |
| Vehicle | 2020 AUDI Q5 E |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
My Transmission failed to go in forward and was racing in drive. I put it reverse and that worked but put back into drive it races then makes a bang and instantly goes into drive. I had car towed to Audi of Allentown. They initially went over vehicle couldn't find issue then it did it to them. They said it had a code for solenoid. They changed valve body and it had codes so they were in contact with Audi Hotline they had them change Mechatronic unit also and the issue was solved, They sent me video, I picked up car and gave them loaner back, I used car local after a few times then it did it again. Had car towed to Audi of Allentown again, they couldn't find issue and sent me video of car. I went to pickup vehicle and they were getting vehicle ready and it did it to them and they said they would let service know. They gave me a loaner. I've called and they haven't had vehicle do it again until today. They videoed it and sent it to Audi Hotline (engineers). There waiting on a reply from Audi. The vehicle is unsafe-- if it did it to me while entering a highway and cut out I could be hit in from rear and it would be a catastrophic accident. Or if it did this at a crosswalk that could be another issue but with pedestrians. If I get car back and it happens again then it cant be fixed and its unsafe I'll need to get a lawyer to rectify this situation.
Related Complaints for the 2020 AUDI Q5 E
Recent Complaints for the 2020 AUDI Q5 E
#11698217
ENGINE
Our vehicle started jerking when it transitioned from EV mode to Hybrid (gas engine). I found TSB 2079556, which desc...
#11694972
SERVICE BRAKES
I understand that there have been recalls for the brake booster in some 2020 Audi Q5s. I have had my brake booster li...
#11639522
ELECTRICAL SYSTEM
An Electrical Malfunction has caused several safety issues causing the car engine to idle and have "drive system malf...
#11639522
ENGINE
An Electrical Malfunction has caused several safety issues causing the car engine to idle and have "drive system malf...
#11639522
SERVICE BRAKES
An Electrical Malfunction has caused several safety issues causing the car engine to idle and have "drive system malf...