NHTSA Complaint #11572616 — 2021 TESLA MODEL Y

The vehicle's primary Autopilot processor randomly and completely failed while in active use on February 10th, causing the vehicle to immediately change course towards a highway barrier at high speed. Since that moment, every time the Autopilot DAS computer is reset, the primary processor refuses to transition from the INIT state to the NOMINAL state and instead transitions to CRITICAL state. The vehicle had software update 2023.44.30.8 for recall campaign #23V-838, recall number SB-23-00-008 applied 1 month ago, which was supposed to decrease the probable misuse of the DAS system. However, many individuals reported that the recall immediately and irreversibly damaged their DAS computer, so Tesla offered them a free replacement without hassle. However, I have been struggling to work with Tesla's Carlsbad, California service center for over a week to get the DAS computer replaced at no cost, since the computer was damaged after an update caused the computer to become irreversibly damaged after their software update was installed -- a software update which was supposed to have made the Autopilot system safer, but which has instead unfortunately irreversibly damaged the Autopilot computer, and caused my vehicle to randomly and immediately weave towards a highway barrier at high speed. I am wrongfully being asked to pay in excess of $2500 for a replacement computer as a result of the update damaging the DAS computer. They claim the catch-all diagnosis of a "short circuit" internal to the DAS computer caused the damage which would be out of warranty, except the computer has never been opened by myself. They confirmed to me that they chose that diagnosis after a process of elimination without actually probing the electrical system within the computer. The Carlsbad service center refuses to give me an accurate estimate for any further engineering analysis, claiming it could take multiple hrs/days at $245/hr. This is extremely unreasonable and presents unlimited risk.